Sales-Cloud-Consultant Free Practice Test

Cloud Kicks (CK) needs to determine the effectiveness of a recent marketing campaign on new leads' quality. CK is using Einstein Lead Scoring,
Which solution should the consultant recommend?

1. A. Create a custom object to track the Lead Score and relate it to the Lead.
2. B. Create a custom score field to capture the marketing Campaign's quality.
3. C. Add the Lead Score component to the Lead Detail page.
4. D. Specify a default score of the leads added to the Campaign.

Correct Answer: B

Cloud Kicks has recently rolled out Lightning Experience and uses an ERP system as its system of record for customers. When a new Account has its first dosed/won opportunity, the ERP system should immediately update with information from the account, contact, and opportunity records related to the Account to record a new customer.
Which option should the consultant recommend to meet the requirement?

1. A. Identify AppExchange products that can be deployed to update the ERP with opportunity, account, and contact information from Salesforce.
2. B. Configure Outbound message to publish the opportunity wins and update the ERP with opportunity, account, and contact information from Salesforce.
3. C. Implement Platform Events to publish opportunity wins to the ESB, which will call back for account, contact, and opportunity information and automatically update the ERP accordingly.
4. D. Use enterprise ETL tools to extract closed/won opportunities from Salesforce and update the ERP with opportunity, account, and contact information from Salesforce.

Correct Answer: B

Cloud Kicks wants to utilize Opportunities to report and track subscriptions to its Shoe of the Month club. Subscribers can make a single payment or pay weekly, monthly, or quarterly.
Which solution should the consultant recommend to meet the requirement?

1. A. Enable schedules on the Product object.
2. B. Activate schedules on the Opportunity object.
3. C. Implement contracts with a lookup to the Opportunity object.
4. D. Configure assets with a lookup to the Opportunity object.

Correct Answer: A

Access to opportunities at Cloud kicks should be restricted. Sales users should only have access to two categories of opportunities: opportunities they own, and opportunities that are tied to accounts they own.
What are two actions a consultant can take to meet the requirement? Choose 2 answers

1. A. Set opportunity access on the role to View All opportunities associated with their accounts.
2. B. Set organization-wide defaults for opportunities to Private.
3. C. Set Territory Management to grant Read access to opportunities owned by others.
4. D. Set organization-wide defaults for opportunities to Public Read-Only.

Correct Answer: AB

Universal Containers (UC) has established Sales Ops teams. As part of the sales process, Tasks are used to track all customer interactions. UC wants any available Sales Ops team member to handle these Tasks as soon as possible.
Which Salesforce functionality should the consultant recommend to meet the requirement?

1. A. Create Opportunity Teams to manage Tasks.
2. B. Leave the Task's Assigned To held bank
3. C. Use workflows to create a Task for each team member.
4. D. Assign Tasks to a queue to share work efficiently.

Correct Answer: D