Sales-Cloud-Consultant Free Practice Test

Cloud Kicks wants the sales operations team to be able to process customer credit card payments within Salesforce.
Which approach should the consultant recommend to meet this requirement?

1. A. Schedule a nightly batch job to find and post daily charges
2. B. Create a flow to alert the finance team to manually charge the account.
3. C. Utilize an application from the AppExchange
4. D. Develop Apex to connect with the Authorized.net API.

Correct Answer: C

Cloud Kicks has enabled territory forecasts to see how expected revenue compares between sales territories, and to determine which territory has dosed the most deals in a month. The territory hierarchy has three branches with child territories, where forecast managers may be assigned to a few of them.
Which two actions can forecast managers perform? Choose 2 answers

1. A. Add territory forecast to the hierarchy.
2. B. Add a Forecasts tab to the Sales app.
3. C. View the territory forecasts as a single-page summary.
4. D. Share the forecast with any Salesforce user.

Correct Answer: CD

The VP of sales at Cloud Kicks wants the sales team to use the Salesforce mobile app to complete their tasks. The sales team needs to create and edit leads, contacts, and opportunities with ease.
Which two features should the consultant recommend for the sales team to use? Choose 2 answers

1. A. Lightning Mobile Component
2. B. Quick Actions
3. C. Einstein Activity Capture
4. D. Mobile Smart Actions

Correct Answer: BD

Cloud Kicks has purchased a list of leads and wants sales reps to contact and measure the return on investment (ROI) of the purchased list.
Which solution should the consultant recommend?

1. A. Create a Campaign, import the list as Leads, and add them to the Campaign.
2. B. Import the list as new Leads and update the Lead Source to “Purchased Lead.
3. C. Create a new custom object to import purchased Leads,
4. D. Import the list as new Leads using the Data Import Wizard.

Correct Answer: A

At Cloud Kicks (CK), each sales rep is assigned a sales ops specialist and a sales engineer. CK wants to ensure that the assigned sales ops specialist and sales engineer have access to the correct Accounts. The organization wide defaults (OWO) for Contact are set to 'Controlled by Parent',
Which solution should the consultant recommend to meet this requirement?

1. A. Use Apex Managed Sharing to automatically share any new Contacts.
2. B. Set up Account Teams with defaults for each sales rep.
3. C. Change the Contact OWD to Private and create sharing rules to grant visibility.
4. D. Add the Sharing button to the page layout so sales reps can share Contacts as needed.

Correct Answer: B