Sales-Cloud-Consultant Free Practice Test

Cloud Kicks (CK) is implementing Sales Cloud and expects hundreds of new Accounts will be added into Salesforce on a daily basis. CK has an automated process to assign the Account owners. If no assignment can be made for an Account, it will be assigned to a fictitious owner and a person will manually review and re-assign it at a later date. At any given time, a fictitious owner may have more than 10,000 Account records assigned to it. Which two solutions should the consultant recommend when CK sets up the new Account process?
Choose 2 answers

1. A. Place the fictitious owner in a separate role at the top of the role hierarchy.
2. B. Keep the fictitious owner out of public groups that could be used in sharing rules.
3. C. Assign the Modify All Data system permission to the fictitious owner.
4. D. Add the fictitious owner to a role at the lowest level of the role hierarchy.

Correct Answer: AB

Cloud Kicks (CK) is just kicking off its project. The consultant wants to dive deeper into CK's process and pain points. Which three approaches should a consultant use to learn about and empathize with the customer?
Choose 3 answers

1. A. Embodying
2. B. Shadowing
3. C. Interviewing
4. D. Role Playing
5. E. Leading Workshops

Correct Answer: ABC

Cloud Kicks has an integration between the data warehouse and Salesforce. The VP of operations wants to synchronize customer data between the systems.
What should the consultant recommend to ensure data integrity?

1. A. Set up a Process Builder process on the Account object to check for unique values on a monthly basis.
2. B. Set up an encrypted field on the Account object with Read Only on the field security settings for all profiles except the admin profile.
3. C. Set up an External ID field on the Account object with Read Only on the field security settings for all profiles except the admin profile.
4. D. Set up an import of the data from the data warehouse on a monthly basis using Data Loader

Correct Answer: B

Cloud Kicks (CK) is migrating Account and Contact information from a legacy CRM system into Salesforce using Data Loader. Accounts in the legacy system have a unique ID field that is used to related Contacts to Accounts in the legacy system, CK wants to automatically match these Contacts to the relevant Accounts when loading Contacts into Salesforce.
What should a consultant recommend to meet the requirement?

1. A. Create Mater-Detail on Contact.
2. B. Create Master-Detail on Account.
3. C. Create External ID on Contact.
4. D. Create External ID on Account.

Correct Answer: D

Cloud Kicks wants to implement team selling to share differing levels of access to Accounts and associate records, such as opportunities, contracts, and case, based on team member responsibilities.
Which capability should the consultant recommend?

1. A. Opportunity Teams
2. B. Role hierarchy
3. C. Account Teams
4. D. Sharing rules

Correct Answer: C