ADM-201 Free Practice Test

The administrator atUrsa Major Solar has Created a new record type for customer warranty cases which two assignments should the administrator use to display the new record type to users? Choose 2 answers

1. A. Profile Assignment
2. B. Role Assignment
3. C. App Manager Assignment.
4. D. Page layout Assignment.

Correct Answer: AD

The Human resources department at Northern Trail outfitters wants employees to provide feedback about the manager using acustom object in Salesforce. It is important that managers are unable to see the feedback records from their staff.
How should an administrator configure the custom object to meet this requirement?

1. A. Uncheck grant access using Hierarchies.
2. B. Define a criteria-based sharing rules.
3. C. Set the default external access to private.
4. D. Configure an owner-based sharing rules.

Correct Answer: B

Universal Containers (UC) customers have provided feedback that their support cases are not being
responded to quickly enough. UC wants to send all unassigned Cases thathave been open for more than 2 hours to an urgent Case queue and alert the support manager.
which feature should an administrator configure to meet this requirement?

1. A. Case Scheduled Reports.
2. B. Case Dashboard Refreshes.
3. C. Case Escalation Rules.
4. D. CaseAssignment Rules.

Correct Answer: C

Dreamhouse realty wants to offer a form on its experience cloud site where inspectors will submit findings from a property inspection.
Which feature should an administrator place on the page to fulfill thisrequirement?

1. A. Related List
2. B. Autolaunched Flow
3. C. Record Detail
4. D. Screen Flow

Correct Answer: A

Customer service accesses articles with the KnowledgeLightning component on the Service Cloud Console. Billing department users would like similar functionality on the case record without using the console.
How should the administrator configure this request?

1. A. Add the knowledge component to the page layout.
2. B. Add the Knowledge component list to the page layout.
3. C. Add the Knowledge related list to the page layout.
4. D. Add the knowledge related list to the record page

Correct Answer: D