Certified-Business-Analyst Free Practice Test

From where can an Admin unlock a user?

1. A. Setup > Locked Users > Unlock
2. B. Users > Select user > Unlock
3. C. Setup > Object Manager > Users > Select User > Unlock
4. D. Users > Logins > Unlock Users

Correct Answer: B

New interns at Universal Containers have been tasked with following a new process to import leads from a spreadsheet into Salesforce. A business analyst is mapping the process to document the overall lead creation process.
What should the process map look like?

1. A. A very detailed process map that is unambiguous and version controlled
2. B. A somewhat detailed process map that is easy to remember and self- explanatory
3. C. A simple process map that is high-level and covers key aspects

Correct Answer: A

Universal Containers is about to kick off a new Salesforce implementation, bringing both sales and service teams onto the platform. Each team has been managing Accounts and Contacts in their own way even though the Accounts and Contacts are shared between the teams. This has resulted in disagreements about what should be built in Salesforce.
Which groups should the business analyst work with to gain full alignment on a common program vision and strategy?

1. A. Business leaders, middle management, and end users
2. B. Senior leadership, IT leadership, and middle management
3. C. Executive sponsors, IT leadership, and end users

Correct Answer: A

Universal Containers is integrating its enterprise resource planning (ERP) with Salesforce to gain inventory visibility for the sales team. One of the user stories for this project is: ‘’As a sales rep, I want to be able to find containers dose to my customer so I can tell them which products they can receive quickly
Which acceptance criteria is most appropriate for this story?

1. A. Sales rep can see the inventory closest to a customer with a quick action.
2. B. As a sales rep, I see the Inventory closest to a customer.
3. C. Sales rep can see the inventory closest to a customer

Correct Answer: C

A business analyst (BA) working on a Service Cloud implementation is reviewing user stories to verify they are written effectively.
What should the BA confirm about the user stories when completing this review?

1. A. They contain substantial details and focus on technical elements.
2. B. They are dependent on related acceptance criteria and overlap with other use cases.
3. C. They can be easily prioritized and are small enough to estimate accurately.

Correct Answer: C