Certified-Business-Analyst Free Practice Test

Cloud Kicks will launch a new customer experience portal. During discussions with the VP of customer service, a business analyst (BA) recorded the following:
• All logins must use multi-factor authentication (MFA).
• Portal pages should load within 2 seconds. How should the BA document the items?

1. A. functional requirement
2. B. Non-functional requirement
3. C. User story

Correct Answer: B

Northern Trail Outfitters (NTO) has noticed that many customers are posting to social media about issues they are having with a new product. The services team is looking for easy ways to engage with these customers and resolve their complaints. During the first discovery meeting of the project, the business analyst (BA) hears that the VP of services and support wants to implement Omni-Channel for NTO's Service Cloud.
What should the BA do first to ensure the ongoing success of the project?

1. A. Configure a proof-of-concept demo within a sandbox environment to show the pros and cons of the requested solution.
2. B. Produce a gap analysis document that will show the ways the requested solution can solve the limitations of NTO's current system.
3. C. Encourage the project stakeholders to think of various ways to solve cases different before deciding on a specific solution.

Correct Answer: B

A business analyst at Universal Containers has begun user acceptance testing for a new Experience Cloud implementation with the project team. A major gap for one of the personas was identified in the documented scenarios.
What went wrong?

1. A. Failure to include all stakeholders in the requirements gathering process
2. B. Failure to perform thorough unit testing during the development process
3. C. Failure to validate the application against the functional requirements

Correct Answer: A

The lead business analyst (BA) at Cloud Kicks is putting together user Stories for the new sales process that will be implemented in Sales Cloud. The lead BA is advising junior BAS on how to construct a user story. What should the lead BA tell the junior BAs to include in a user story?

1. A. Include the V2MOM structure
2. B. Include who, What, and why
3. C. Include technical details

Correct Answer: B

Cloud Kicks is creating a new lead conversion process in Sales Cloud. During a recent sprint, the business analyst created user stories related to the Opportunity object. Test scripts were created for the lead conversion process. All of the test scripts passed and the new functionality was deployed. After deployment, end users reported error messages when manually creating new Opportunities.
Which area of user acceptance testing (UAT) was overlooked''

1. A. Functionality on interconnected objects should be part of UAT.
2. B. Several teams should be part of UAT to represent multiple viewpoints.
3. C. End users who are experts in that functionality should participate in UAT.

Correct Answer: C