810-440 Free Practice Test

According to Cisco and related to customers, which is the one and only outstanding reason and justification for business outcome-based sales approach?

1. A. Executives are interested in satisfying customers\' needs and requirements.
2. B. Managers and supervisors are committed to close the quality of service gap.
3. C. Stakeholders are interested in being considered when developing and accessing business outcomes.
4. D. Customers are interested in solutions and services that result in measurable outcomes.

Correct Answer: D

Which options are three examples of Critical Success Factors? (Choose three.)

1. A. Increasing manufacturing efficiency at a rate above increases in supplies
2. B. Attracting and retaining more highly qualified staff versus competitors
3. C. Providing a holistic perspective to the core business drivers and business outcomes
4. D. Matching customer retention rate to customer retention objective
5. E. Selling a greater share of profitable products to our customers

Correct Answer: ABE

Which is a direct financial benefit from business outcomes?

1. A. increased net present value
2. B. reduced capital expenditures
3. C. increased chargeback
4. D. increased total cost of ownership

Correct Answer: B

Which two statements partially describe the difference between product-based and outcome-based sales? (Choose two)

1. A. In product-based sales the customer knows the issue and is likely to fix it, in outcome- based sales the customer understands the business goal and what success looks like.
2. B. In product-based sales the customer expects to make product comparisons, in outcome- based sales the customer decides whether to make an investment based on comparing current and future state.
3. C. In product-based sales the customer may or may not be aware of the opportunity or problem, in outcomebased sales the customer will answer QUESTION NO:s to clarify pain points.
4. D. In product -based sales the customer wants to hear about multiple solutions, in outcome -based sales the customer does not know value or benefit from a change.

Correct Answer: AB

Which three options are perspectives of the customer needs? (Choose three.)

1. A. Functional Area Management
2. B. Finding Investors
3. C. Technical Professionals
4. D. Executive Management
5. E. Strategic Executives
6. F. Operative Professionals

Correct Answer: ACD