Salesforce-Administrator Free Practice Test

Sales and Customer Care at Ursa Major Solar need to see different fields on the Case related list from the Account record. Sales users want to see Case created date and status while Customer Care would like to see owner, status, and contact.
What should the administrator use to achieve this?

1. A. Related Lookup Filters
2. B. Compact Layout Editor
3. C. Page Layout editor
4. D. Search Layout Editor

Correct Answer: B

Support agent at Cloud Kicks are spending too much time finding resources to solve cases.
The agents need a more efficient way to find documentation and similar cases from the Case page layout.
How should an administrator meet this requirement?

1. A. Create a custom object to capture popular case resolutions.
2. B. Use an interview flow to capture Casedetails.
3. C. Direct users to Global Search to look for similar cases.
4. D. Configure Knowledge with articles and data categories.

Correct Answer: C

How should an administrator support this request?

1. A. Use process builder to capture the daily average on each opportunity.
2. B. AddFormula Fields to track Stages on each Opportunity.
3. C. Run the Opportunity Stage Duration report.
4. D. Refresh weekly reporting snapshots for Closed Opportunities.

Correct Answer: C

New leads need be routed to the correct Sales person based on the lead address.

1. A. Configure validation rule
2. B. Use lead assignment rule
3. C. Create a formula field
4. D. Assign with an escalationrule

Correct Answer: B

Universal Containers requires that when an Opportunity is closed won, all other open opportunities on the same account must be marked as closed lost.
Which automation solution should an administrator use to implement this request?

1. A. Quick Action
2. B. Workflow Rule
3. C. Flow Builder
4. D. Outbound Message

Correct Answer: C