Change-Management-Foundation Free Practice Test

Which advice is given about managing the ??complex responsive processes?? that surround emergent change?

1. A. He prepared to spend time addressing every specific issue that anses
2. B. Focus on the main purpose of the change father than specific events
3. C. Restrict communications about change to only those who need to know
4. D. Ignore any ??unofficial?? discussions between managers and staff

Correct Answer: B

Which action is a suitable response when resistance to change is shown through sabotage?

1. A. Allocate important change tasks to the saboteurs
2. B. Ensure saboteurs are excluded from any involvement with the change
3. C. Ignore the saboteurs and hope that people will NOT be influenced
4. D. Accept that deliberate attempts to undermine change are inevitable

Correct Answer: D

Which advantage relates to using a Persona to understand a stakeholder group?

1. A. Allow checking of proposed solutions against this Persona to ensure solutions provide what is needed
2. B. Enable a better understanding of the level of influence this stakeholder group has in the organization
3. C. Allow tracking of how the members of this stakeholder group performance against their objectives
4. D. Facilities more creative and innovative thinking amongst members of this stakeholder group

Correct Answer: A

Which is a description of the role of Line Management in the change process?

1. A. Develops communications networks across the organization
2. B. Tests thinking and advises on effective delivery of change
3. C. Provides financial resources to support specific change tasks
4. D. Ensure senior managers are committed to the changes

Correct Answer: B

Which of the following statements about the use of symbolic actions and symbolism to appeal to people??s hearts and minds are true?
Leaders must lead by example Only leaders can influence change

1. A. Only 1 is true
2. B. Only 2 is true
3. C. Both 1 and 2 are true
4. D. Neither 1 nor 2 is true

Correct Answer: A