CSA Free Practice Test

- (Topic 2)
A change request has been approved and assigned to you as the system administrator to
change the Incident number prefix from the default of "INC" to the company standard IN." What are the next steps to be taken''

1. A. Go to the Number Maintenance application and change the prefix to "IN" for incident
2. B. Create a Business Rule that modifies the prefix before the Insert operation
3. C. The prefix of an incident cannot be changed because it is a built-in feature
4. D. Submit a Change Request to ServiceNow Technical Support

Correct Answer: A

- (Topic 2)
When moving multiple update sets at one time, what might you do to facilitate the move?

1. A. Batch
2. B. Verify
3. C. Test
4. D. Preview

Correct Answer: A
Reference: https://www.servicenowelite.com/blog/2016/8/7/update-sets

- (Topic 2)
Which icon would you double click, to expand and collapse the list of all Applications and Modules?

1. A. Star
2. B. Clock
3. C. Application
4. D. Funnel

Correct Answer: C
Reference: https://docs.servicenow.com/bundle/rome-platform-user-interface/page/administer/navigation-and-ui/task/ui16-navigator-tasks.html

- (Topic 3)
As administrator, what must you do to access feature of High Security Settings?

1. A. Select Elevate Roles
2. B. Add security_admin role to your user account
3. C. Impersonate Security Admin
4. D. Use System Administrator < Elevate Roles module

Correct Answer: A

- (Topic 1)
What are the 5 provided Roles by ServiceNow?

1. A. System Administrator: The admin role provides access to all platform features, applications, functions and data.
2. B. Specialized Administrator: Specialized administrator roles manage specific functions or applications, such as Assignment Rules, Knowledge base, reports, or web services
3. C. Fulfiller: Users with the ITIL role may fulfill ITIL activities associated with the ITIL workflow, including Incident and Change management.
4. D. Approver: Users with the Approver user role can perform all requester actions and may view or modify approval records directed to the approver
5. E. Requester: Also known as Employee Self Service (ESS) users, these users have no roles but can submit and manage their own requests, access public pages, etc.

Correct Answer: ABCDE