CSA Free Practice Test

- (Exam Topic 3)
Which allows the creation of a task-based record from Service Catalog?

1. A. Record Producers
2. B. UI Builder
3. C. Assignment Rule
4. D. Flow Designer
5. E. UI Actions=

Correct Answer: D

- (Exam Topic 3)
What does Natural Language Query allow you to do on a list?

1. A. Automatically select a filter, based on keywords
2. B. Filter list by typing in a phrase
3. C. Predict the filter desired by the user
4. D. Speak to the condition builder
5. E. Set list filter, using audible commands

Correct Answer: A

- (Exam Topic 3)
When adding a related list to a form, you choose the related list from the list callector, What is an example of a related list you might see on the list collector? Choose 3 answers:

1. A. Release Phase==Parent
2. B. Catalog Task->Parent
3. C. HR Case-=Parent
4. D. Problem==Parent
5. E. Outage->Task number

Correct Answer: BCE

- (Exam Topic 2)
Two departments (HR Onboarding and Facilities) have come to you, asking for a way for employees to request event room set up services. The requirements are the same for the form and the task routing to the Facilities’ assignment group.
For HR, the item will be used primarily for the Onboarding coordinators, for employee orientation sessions. For Facilities, the item will be used for anyone in the company who needs room set up services.
However, both departments have their own service catalogs. What do you do, to support these requirements?

1. A. Create one Catalog Item for HR Event Room Set Up and one for Facilities Event Room Set Up; then publish each to the appropriate Catalog.
2. B. Create one Catalog Item for Event Room Set Up; then publish to both Catalogs.
3. C. Create one Catalog Item for Event Room Set Up; then publish to the Parent Catalog, which is accessible to both HR and Facilities.
4. D. Create one Catalog Item for Event Room Set Up; then use ACLs to control access.

Correct Answer: C

- (Exam Topic 3)
On what part of the ServiceNow instance, would you find he option to impersonate User?

1. A. Module
2. B. Application Navigator
3. C. Banner
4. D. Content Frame

Correct Answer: C