1z0-1064 Free Practice Test

You are at the beginning of an Engagement Cloud implementation project and your team is not able to find some of the email setup tasks.
Which is the main reason for this issue?

1. A. There are no specific e-mail tasks available.
2. B. The environment was not provisioned correctly and the service module is missing.
3. C. The team members don’t have the Email Administrator Role provisioned.
4. D. The team members have not established the e-mail feature on the Offerings page.

Correct Answer: D

Your customer asked you to modify the default severity value for new service requests. Which three steps should you follow to make the change?

1. A. Navigate to Setup and Maintenance > Service > Service Request > Manage Service Request Profile Options.
2. B. Select the profile SVC_SR_DEFAULT_SEVERITY_CD.
3. C. Lock the Profile Option for editing.
4. D. Modify the Profile Value and save.
5. E. Unlock and publish the new selected profile value.
6. F. Select View > Detach.

Correct Answer: BDE

Which two options are true about role synchronization for Digital Customer Service (DCS)?

1. A. is required for every DCS instance
2. B. also synchronizes userIDs and passwords between DCS and Engagement Cloud
3. C. enables DCS user authentication through an identity management service (such as Engagement Cloud identity management)
4. D. is real time

Correct Answer: AD