1z0-1064 Free Practice Test

Which two are true characteristics about the lifecycle of a service request?

1. A. If required, users can manually set the “Closed” status for a service request.
2. B. Users can reopen a service request when the status is set to “Closed”.
3. C. Users can reopen a service request when the status is set to “Resolved”.
4. D. “Closed” status is set by an automatic job after a specified number of days.
5. E. “Customer working” is one of the five seeded status types.

Correct Answer: CD

Digital Customer Service application configuration settings in json.cfg include which four options?

1. A. Default communication preferences
2. B. Knowledge management language locales
3. C. Default chat channel preferences
4. D. Service request links
5. E. Knowledge management article links
6. F. Product and category filtering
7. G. Default notification preferences
8. H. Default timezone

Correct Answer: BDEF

Identify the sequence of steps you must follow to disable the Service Communication channels.

1. A. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Service > Deselect all the options.
2. B. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Select the “Disable” column in “Service entitlements”
3. C. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Communication Channels > Deselect the “Communication” option.
4. D. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Service > Deselect the “Communication Channels” option.
5. E. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Deselect the “Enable” column in “Communication Channels”.

Correct Answer: C

You are starting a new Engagement Cloud project implementation, and one of your customer requirements is to share service request information through Oracle Social Network.
In which way can you enable the service requests to be shareable on Oracle Social Network?

1. A. Setup and maintenance > Service > Setup > Productivity Tools > Manage Oracle Social Network Objects for Service
2. B. Setup and maintenance > Service > Configuration and Security > Service Request > Manage Oracle Social Network Objects for Service
3. C. Setup and maintenance > Sales > Service Request > Manage Oracle Social Network Objects
4. D. Setup and maintenance > Service > Setup > Productivity Tools > Manage Custom Objects for Service

Correct Answer: B

You are creating a shared SmartText entry. Which option do you need to select to define a time period during which the entry is available to users?

1. A. Time Period
2. B. Duration
3. C. Available
4. D. Interval
5. E. Start/Stop

Correct Answer: B