1z0-1064 Free Practice Test

Your client has already established a product catalog of sales products and now wants to include service products to categorize service requests. You suggest the creation of a new catalog.
What are two advantages of creating a new service catalog instead of using an existing one?

1. A. requires less work and effort
2. B. allows use of a simpler hierarchy
3. C. allows the display of a product hierarchy specifically for service purposes
4. D. allows you to use the same product hierarchy as sales

Correct Answer: AD

Identify three considerations before starting the configuration of assignment rules to service requests.

1. A. the attributes of queues to use as criteria for your rule assignments
2. B. the candidates of service requests to use as criteria for your rule assignments
3. C. the candidates of queues to use as criteria for your rule assignments
4. D. the attributes of service requests to use as criteria for your rule assignments
5. E. the rule sets you want to create and the rules to include in each rule set

Correct Answer: BCE

A service agent can create tasks from different system areas.
Identify three modules where a service agent can create and associate tasks.

1. A. Sales opportunities
2. B. Notes
3. C. Contacts
4. D. Social network
5. E. Service requests

Correct Answer: ADE

Your customer noticed that all incoming messages containing MIME attachments that are either text or HTML are not being received.
What is the problem?

1. A. An administrator needs to set the profile option SVC_EMAIL_PROCESS_UNKNOWN_CUST to Y and schedule the process.
2. B. The configured frequency to retrieve emails is too long.
3. C. Incoming messages have a custom filter.
4. D. Incorrect configuration of the inbound profile option: SVC_INBOUND_EMAIL_MAX_ATTACH_SIZE.

Correct Answer: C

In which three situations can default coverage be applied?

1. A. globally, to all service requests that do not have any other coverage
2. B. for a specific SR category
3. C. for a specific SR status
4. D. for a specific period of time
5. E. to a specific customer account

Correct Answer: ABD