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Salesforce Salesforce-Contact-Center: Salesforce Contact Center Accredited Professional Exam
QUESTION 51
You need to configure email templates for case updates and notifications. Which tool best suits this task?
Correct Answer:
C
Lightning Email Templates provide the best solution for configuring email templates for case updates and notifications. These templates offer flexible design options and the ability to use dynamic data merge fields, making them ideal for creating personalized and context- specific communications.
References: https://help.salesforce.com/articleView?id=sf.email_templates_lightning.htm
