Salesforce-AI-Associate Free Practice Test

What should organizations do to ensure data quality for their AI initiatives?

1. A. Collect and curate high-quality data from reliable sources.
2. B. Rely on AI algorithms to automatically handle data quality issues.
3. C. Prioritize model fine-tuning over data quality improvements.

Correct Answer: A
“Organizations should collect and curate high-quality data from reliable sources to ensure data quality for their AI initiatives. High-quality data means that the data is accurate, complete, consistent, relevant, and timely for the AI task. Reliable sources mean that the data is trustworthy, credible, and authoritative. Collecting and curating high- quality data from reliable sources can improve the performance and reliability of AI systems.”

A service leader wants use AI to help customer resolve their issues quicker in a guided self-serve application.
Which Einstein functionality provides the best solution?

1. A. Case Classification
2. B. Bots
3. C. Recommendation

Correct Answer: B
“Bots provide the best solution for a service leader who wants to use AI to help customers resolve their issues quicker in a guided self-serve application. Bots are a feature that uses natural language processing (NLP) and natural language understanding (NLU) to create conversational interfaces that can interact with customers using text or voice. Bots can help automate and streamline customer service processes by providing answers, suggestions, or actions based on the customer’s intent and context.”

Salesforce defines bias as using a person's Immutable traits to classify them or market to them.
Which potentially sensitive attribute is an example of an immutable trait?

1. A. Financial status
2. B. Nickname
3. C. Email address

Correct Answer: A
“Financial status is an example of an immutable trait. Immutable traits are characteristics that are inherent, fixed, or unchangeable. For example, financial status is an immutable trait because it is determined by factors beyond one’s control, such as birth, inheritance, or economic conditions. Nickname and email address are not immutable traits because they can be changed by choice or preference.”

What is one technique to mitigate bias and ensure fairness in AI applications?

1. A. Ongoing auditing and monitoring of data that is used in AI applications
2. B. Excluding data features from the Al application to benefit a population
3. C. Using data that contains more examples of minority groups than majority groups

Correct Answer: A
A technique to mitigate bias and ensure fairness in AI applications is ongoing auditing and monitoring of the data used in AI applications. Regular audits help identify and address any biases that may exist in the data, ensuring that AI models function fairly and without prejudice. Monitoring involves continuously checking the performance of AI systems to safeguard against discriminatory outcomes. Salesforce emphasizes the importance of ethical AI practices, including transparency and fairness, which can be further explored through Salesforce’s AI ethics guidelines at Salesforce AI Ethics.

What is the key difference between generative and predictive AI?

1. A. Generative AI creates new content based on existing data and predictive AI analyzes existing data.
2. B. Generative AI finds content similar to existing data and predictive AI analyzes existing data.
3. C. Generative AI analyzes existing data and predictive AI creates new content based on existing data.

Correct Answer: A
“The key difference between generative and predictive AI is that generative AI creates new content based on existing data and predictive AI analyzes existing data. Generative AI is a type of AI that can generate novel content such as images, text, music, or video based on existing data or inputs. Predictive AI is a type of AI that can analyze existing data or inputs and make predictions or recommendations based on patterns or trends.”