ITILF Free Practice Test

Which of the following areas would not be supported by a Service Design tool?

1. A. Software design
2. B. Process design
3. C. Environment design
4. D. Strategy design

Correct Answer: B

Which of the following is one of the primary objectives of Service Strategy?

1. A. To design and build processes that will meet business needs
2. B. To provide detailed specifications for the design of IT services
3. C. To transform Service Management into a strategic asset
4. D. To underscore the importance of services in the global economy

Correct Answer: B

Staff in an IT department are experts in managing specific technology, but none of them know what services are offered to the business. What imbalance does this represent?

1. A. Extreme focus on cost
2. B. Extreme focus on responsiveness
3. C. Vendor focused
4. D. Extreme internal focus

Correct Answer: D

What are customers of IT services who work in the same organization as the service provider known as?

1. A. Strategic customers
2. B. External customers
3. C. Valued customers
4. D. Internal customers

Correct Answer: D

Which process has the following objective ??Establish new or changed services into supported environments within the predicted cost, time and resource estimates???

1. A. Service strategy
2. B. Service transition planning and support
3. C. Service level management
4. D. Change management

Correct Answer: B