CIS-ITSM Free Practice Test

The Major Incident Management (MIM) application is linked at the Incident management process but the records have in additional set of States. What are these Ml States?

1. A. Ne
2. B. Work: m progress Escalated Communicated
3. C. Propose
4. D. Accepted Rejected Cancelled
5. E. Proposed Received eCAB Convened Closed
6. F. Proposed Accepted Reacted Reopened

Correct Answer: B

Your customer wants to add a notification to the Change - Emergency - Authorize Flow. What is the first thing you would do to meet this requirement?

1. A. Create a backup of the baseline Change - Emergency - Authorize Flow, and eat the baseline flow
2. B. Unpublish the baseline Change - Emergency -Authorize flow
3. C. Deactivate the baseline Change - Emergency - Authorize flow
4. D. Create a copy of the baseline Change - Emergency -Authorize Flow, and then edit the new copy

Correct Answer: D

Your customer is using the baseline Create Incident Catalog Item and would like to add a few additional input fields. How should you update the catalog item?

1. A. Edit in Catalog Builder
2. B. Edit in Item Designer
3. C. Edit in Catalog Item Designer
4. D. Edit in Form Designer

Correct Answer: A
https://docs.servicenow.com/bundle/utah-servicenow- platform/page/product/service-catalog-management/concept/catalog-builder.html

Which of the following options can a survey administrator define on an individual survey? (Choose two.)

1. A. The ability for end users to decline survey assignments
2. B. Number of survey reminder notifications
3. C. Trigger conditions
4. D. Anonymize responses

Correct Answer: BD

Where are the technical approvals defined, that are executed in the Change - Normal - Assess flow?

1. A. Change Assess Approval Subflow
2. B. Change Approval Policy
3. C. Change Approval Subflow
4. D. Change Approval Matrix

Correct Answer: A