Universal Containers (UC) is building a Flex prompt template. UC needs to use data returned by the flow in the prompt template.
Which flow element should UC use?
Correct Answer:
C
✑ Context of the Question
✑ Why ??Add Flow Instructions?? Is Needed
✑ Outcome
Salesforce Agentforce Specialist References & Documents
✑ Salesforce Help & Training: Using Prompt Templates with FlowExplains how to pass Flow variables into a prompt template via a specialized step (e.g., ??Flow Instructions??).
✑ Salesforce Agentforce Specialist Study GuideOutlines how to configure generative
AI prompts that reference real-time Flow data.
Universal Containers?? current AI data masking rules do not align with organizational privacy and security policies and requirements.
What should An Agentforce recommend to resolve the issue?
Correct Answer:
B
When Universal Containers' AI data masking rules do not meet organizational privacy and security standards, the Agentforce Specialist should configure the data masking rules within the Einstein Trust Layer. The Einstein Trust Layer provides a secure and compliant environment where sensitive data can be masked or anonymized to adhere to privacy policies and regulations.
✑ Option A, enabling data masking for sandbox refreshes, is related to sandbox
environments, which are separate from how AI interacts with production data.
✑ Option C, adding masking rules in the LLM setup, is not appropriate because data masking is managed through the Einstein Trust Layer, not the LLM configuration.
The Einstein Trust Layer allows for more granular control over what data is exposed to the AI model and ensures compliance with privacy regulations.
Salesforce Agentforce Specialist References:For more information, refer to: https://help.salesforce.com/s/articleView?id=sf.einstein_trust_layer_data_masking.htm
An Agentforce is setting up a new org and needs to ensure that users can create and execute prompt templates. The Agentforce Specialist is unsure which roles are necessary for these tasks.
Which permission sets should the Agentforce Specialist assign to users who need to create and execute prompt templates?
Correct Answer:
B
To effectively manage and use prompt templates, two distinct permission sets are required:
✑ Prompt Template Manager: This permission set allows users to create prompt
templates. It provides the necessary access to define templates, which can be
shared and utilized across the organization.
✑ Prompt Template User: This permission set is designed for users who need to execute the templates. It provides the ability to interact with pre-designed prompts and generate outcomes based on these templates.
The Data Cloud Admin permission set is not directly relevant to creating or executing prompt templates but is more focused on managing the Data Cloud.
Reference:
"Permissions and Access for Prompt Templates | Salesforce Trailhead" .
A Salesforce Agentforce Specialist is reviewing the feedback from a customer about the ineffectiveness of the prompt template.
What should the Agentforce Specialist do to ensure the prompt template's effectiveness?
Correct Answer:
B
To address the ineffectiveness of a prompt template reported by a customer, the Salesforce Agentforce Specialist should use the Prompt Builder Scorecard (Option B). This tool is explicitly designed to evaluate and monitor prompt templates against key criteria such as relevance, accuracy, safety, and grounding. By leveraging the scorecard, the specialist can systematically identify weaknesses in the template and make data-driven refinements. While monitoring and refining based on user feedback (Option A) is a general best practice, the Prompt Builder Scorecard is Salesforce??s recommended tool for structured evaluation, aligning with documented processes for maintaining prompt effectiveness. Changing the grounding object (Option C) without proper evaluation is reactive and does not address the root cause.
References:
✑ Salesforce Einstein Agentforce Specialist Certification Guide: Emphasizes using the Prompt Builder Scorecard to evaluate prompts and iterate based on results.
✑ Trailhead Module: "Einstein for Developers" highlights the scorecard as a critical tool for assessing prompt performance.
✑ Salesforce Help Documentation: Details the Scorecard??s role in evaluating prompts against predefined criteria.
An Agentforce is tasked with analyzing Agent interactions looking into user inputs, requests, and queries to identify patterns and trends.
What functionality allows the AX Specialist to achieve this?
Correct Answer:
A
The User Utterances dashboard (Option A) is the correct functionality for analyzing user inputs, requests, and queries to identify patterns and trends. This dashboard aggregates and categorizes the natural language inputs (utterances) from users, enabling the Agentforce Specialist to:
✑ Identify Common Queries: Surface frequently asked questions or recurring issues.
✑ Detect Intent Patterns: Understand how users phrase requests, which helps refine intent detection models.
✑ Improve Bot Training: Highlight gaps in training data or misclassified utterances that require adjustment.
Why Other Options Are Incorrect:
✑ B. Agent Event Logs dashboard: Focuses on agent activity (e.g., response times, resolved cases) rather than user input analysis.
✑ C. AI Audit & Feedback Data dashboard: Tracks AI model performance, audit trails, and user feedback scores but does not directly analyze raw user utterances or queries.
References:
✑ Salesforce Einstein Agentforce Specialist Certification Guide: Emphasizes the User Utterances dashboard as the primary tool for analyzing user inputs to improve conversational AI.
✑ Trailhead Module: "Einstein Bots Basics" highlights using the dashboard to refine bot training based on user interaction data.
✑ Salesforce Help Documentation: Describes the User Utterances dashboard as critical for identifying trends in customer interactions.
