1z0-993 Free Practice Test

Which statement is correct when describing the process of adding assignment rules from Service Setup?

1. A. Use the "Manage Service Assignment Rules" task, access the appropriate rules sets, create new rule(s), add conditions and actions, save and publish.
2. B. Use the "Manage Service Request Assignment Object" task, access the applicable service requests, create and apply new rule set(s) to the service requests, add conditions and actions, save and close.
3. C. Use the "Manage Service Request Assignment Object" task, access and lock the appropriate objects, create new rule set(s), add conditions and actions, save and publish.
4. D. Use the "Manage Service Assignment Rules" task, access and lock the appropriate rules sets, create new rule(s), add conditions and actions, save and close.

Correct Answer: B

Your customer noticed that all incoming messages containing MIME attachments that are either text or HTML are not being received.
What is the problem?

1. A. An administrator needs to set the profile option SVC_EMAIL_PROCESS_UNKNOWN_CUST to Y and schedule the process.
2. B. The configured frequency to retrieve emails is too long.
3. C. Incorrect configuration of the inbound profile option: SVC_INBOUND_EMAIL_MAX_ATTACH_SIZE
4. D. Incoming messages have a custom filte

Correct Answer: D

Your client needs to associate a product item to a product group but cannot make the association. What should you check to identify the cause?

1. A. Validate that Allow Duplicate is selected on the product item.
2. B. Verify that Root Catalog is selected on the product groups.
3. C. Verify that Eligible for Service is selected on the product item.
4. D. Validate that the product item is active and publishe

Correct Answer: D

Which three statements are true?

1. A. Oracle Engagement Cloud shares a common customization toolset including Sandboxes, Application Composer, Page Composer and Groovy scripting, with Oracle Sales Cloud and other Oracle Cloud Applications.
2. B. Oracle Engagement Cloud shares a common data model with Oracle Sales Cloud and other Oracle Cloud Applications.
3. C. Like other Oracle Cloud Applications, Engagement Cloud provides SOAP APIs to integrate with other services.
4. D. Like other Oracle Cloud Applications, Engagement Cloud provides REST APIs to integrate with other service

Correct Answer: BCD

Identify two correct options about Application Composer, as the primary web-based tool within Engagement Cloud used to modify standard and custom objects.

1. A. It allows edits to Dashboard pages.
2. B. It requires proper permissions to use the tool and additional permissions to edit the desired object.
3. C. It includes a preview option for all standard and custom object pages.
4. D. It requires the use of a sandbox to modify the fields associated with standard and custom object

Correct Answer: D