ITIL-4-Foundation Free Practice Test

- (Exam Topic 4)
Identity the missing word in the following sentence
The purpose of the service configuration management practice is to ensure that accurate and reliable information about the configuration of [?], and the CIs that support them, is available when and where it is needed

1. A. organizations
2. B. outcomes
3. C. relationships
4. D. services

Correct Answer: D
The purpose of the service configuration management practice is to ensure that accurate and reliable information about the configuration of services, and the CIs that support them, is available when and where it is needed. This includes information on how CIs are configured and the relationships between them.
https://wiki.process-symphony.com.au/framework/lifecycle/process/service-configuration-management-itil-4/

- (Exam Topic 3)
Which practice is responsible for moving new or changed components to live or other environments?

1. A. Release management
2. B. Deployment management
3. C. Change enablement
4. D. Supplier management

Correct Answer: B
Reference: https://www.sysaid.com/blog/entry/itil-4-practices-whats-new-and-changed

- (Exam Topic 3)
What is the purpose of the ‘monitoring and event management’ practice?

1. A. To restore normal service operation as quickly as possible
2. B. To manage workarounds and known errors
3. C. To capture demand for incident resolution and service requests
4. D. To systematically observe services and service components

Correct Answer: D

- (Exam Topic 2)
What is important for a ‘continual improvement register’ (CIR)?

1. A. Improvement ideas are documented, assessed and prioritized
2. B. Improvement ideas from many sources are kept in a single CIR
3. C. Improvement ideas that are not being actioned immediately are removed from the CIR
4. D. Improvement ideas are tested, funded and agreed

Correct Answer: A

- (Exam Topic 3)
Which dimension of service management considers how activities are coordinated?

1. A. Organizations and people
2. B. Information and technology
3. C. Partners and suppliers
4. D. Value streams and processes

Correct Answer: D